Return policy

At Juna Brussels, your satisfaction is our priority. If an item does not suit you or if you have changed your mind, you have 14 days from the receipt of your order to return it to us.

1. Return Eligibility Conditions

For a return to be accepted and refunded, items must meet the following conditions:

Be in their original condition (unworn, unwashed, free of perfume smell or stains).
Retain all original tags attached.
Be returned in their original packaging (or equivalent protective packaging).

2. How to make a return?

The return process is simple:

Go to our contact page to make a return request.
Write to us, indicating your order number, the item(s) to be returned, and the reason for the return.
Once the request is validated, we will send you a return label to print within 2 business days.
Drop off your package at the collection point corresponding to the carrier chosen for the initial delivery within 14 days.
If you chose the "Local pickup" option for delivery, you can also choose this option for the return. Appointments will be made via email or WhatsApp.

3. Return Costs

Return costs are at the customer's expense.
Our mistake or defective item: If you have received a defective or non-compliant item, please contact us at hello@junabrussels.com with a photo. The return will be entirely at our expense.

4. Refund Timeframes and Procedures

Once your returned package is received at our premises:

We will carry out a quality control of the item within 48 business hours.
If the item is compliant, we will issue a refund to the payment method used for the original purchase (bank account, Bancontact, Visa/Mastercard).
The refund will appear on your account within 3 to 5 business days, depending on your bank.

5. Exchanges

We do not offer direct exchanges. If you wish to have a different size or color, we invite you to return the unsuitable item and then place a new order on our shop.

A question? Our customer service is available by email at hello@junabrussels.com.